Associate Cloud Workspace Administrator · Free Practice Question Medium
Question 8
A user reports not receiving email notifications from a shared calendar, even though they should. After checking the Email Log Search, you confirm the notifications were sent to Google Workspace. What could be preventing the user from seeing them in their inbox?
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A
There is a temporary sync issue between Google Calendar and Gmail, preventing the delivery of notifications.
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B
The notifications are being sent to an alternate email address that the user specified within their calendar settings.
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C
An email routing rule is redirecting calendar notifications to a group or another user's mailbox.
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D
The user accidentally muted notifications for that particular shared calendar.
Reveal correct answer
Correct answer: B
A. This choice is incorrect because the issue is related to the delivery of notifications to the user's mailbox, not a sync issue between Google Calendar and Gmail. The Email Log Search confirms that the notifications were sent to Google Workspace, so the problem lies elsewhere.
B. This choice is correct because the user may have specified an alternate email address within their calendar settings to receive notifications. If the notifications are being sent to this alternate email address instead of the user's primary inbox, they will not see them in their mailbox.
C. This choice is incorrect because there is no indication that an email routing rule is redirecting calendar notifications to a group or another user's mailbox. The issue seems to be specific to the user not receiving the notifications in their own mailbox, rather than them being redirected elsewhere.
D. This choice is incorrect because the user reporting the issue is supposed to receive the notifications and has not intentionally muted them. If the user had accidentally muted notifications for the shared calendar, they would be aware of it and would not be reporting the problem.
Discussion
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