Associate Cloud Workspace Administrator · Free Practice Question Medium
Question 17
An end user reports that they are experiencing intermittent issues with Google Meet during video calls, where the video suddenly drops or freezes. You need to collect detailed logs and reports to diagnose the issue and possibly engage with Google Workspace support. Which of the following actions would be the most effective first step in collecting the necessary logs and reports to troubleshoot the issue?
-
A
Update the Google Meet app to the latest version.
-
B
Ask the user to clear their browser cache and cookies.
-
C
Have the user reboot their computer and try the call again.
-
D
Enable and collect Chrome browser logs during the video call.
Reveal correct answer
Correct answer: D
A.
Keeping the app updated is important, but it does not aid in collecting logs needed for troubleshooting.
B.
While this may help with some issues, it does not provide the detailed logs needed for troubleshooting the specific problem.
C.
This might temporarily resolve the issue but does not help in collecting the necessary logs for diagnosis.
D.
Collecting Chrome browser logs provides detailed information about what happens during the video call, which is crucial for diagnosing the issue.
Discussion
Think the marked answer is wrong, or have a better explanation? Share it below — comments appear after review.
