CIPS L4m5 Commercial Negotiation · Free Practice Question Medium
Question 15
Which of the following are components of active listening?
1. Summarizing the speaker’s points to ensure understanding.
2. Interrupting the speaker to ask questions.
3. Maintaining eye contact and showing attentiveness.
4. Thinking about a response while the speaker is talking.
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A
1 and 3 only
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B
2 and 4 only
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C
3 and 4 only
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D
1 and 2 only
Reveal correct answer
Correct answer: A
Explanation
The correct answer is: 1 and 3 only.
Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. Here’s why options 1 and 3 are components of active listening:
Summarizing the Speaker’s Points: This ensures that the listener has correctly understood what the speaker has said. It also demonstrates to the speaker that their message has been received and considered.
Maintaining Eye Contact and Showing Attentiveness: This non-verbal cue indicates that the listener is focused on the speaker. It shows respect and interest in what is being communicated.
Options 2 and 4, on the other hand, are not considered components of active listening:
Interrupting the Speaker: This can disrupt the flow of conversation and may suggest impatience or lack of respect for the speaker.
Thinking About a Response While the Speaker is Talking: This can detract from fully listening to and understanding the speaker’s message, as it divides the listener’s attention.
Therefore, active listening is best represented by the ability to summarize the speaker’s points and maintain eye contact, which are indicative of a respectful and engaged listener.
Reference: CIPS L4M5 study guid page 173-174 / The new syllabus 2024
LO 3, AC 3.3
Discussion
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