ACP 120 Jira Administrator For Cloud · Free Practice Question Easy
Question 10
An issue has been created from a customer's email. However, the customer didn't get any response from Helena, so the customer forwarded the existing email again.
Which of the following is true?
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A
A new comment will be added to the existing issue.
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B
A new subtask will be added to the existing issue.
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C
A new issue linked to the existing issue will be created.
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D
A new issue will be created.
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E
Nothing will happen since the forwarded email has the same content.
Reveal correct answer
Correct answer: A
Explanation
The answer is a new comment will be added to the existing issue. If the email subject contains an issue key, the message is added as a comment to that issue. If no issue key is found, a new issue is created in the default project.
'Create a new issue or add a comment to an existing issue' mail handler type will allow users to create an issue and add a comment to your Jira issue through email.
The GIF below demonstrates the actual test. (Click here if it is not visible)
Reference: Create issues and comments from email
Discussion
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