Microsoft Certified Power Platform Functional Consultant Associate · Free Practice Question Medium
Question 27
Scenario: The Daily Bugle is a news organization led by J. Jonah Jameson which has a meagre beginning and now has become a household name in news reporting. The company has grown well, despite some technical issues and now Jonah has hired you as an IT consultant to advise on several IT projects geared to improving the company’s efficiencies.
One of the current projects is geared towards AI Builder Sentiment analysis.
Which of the following business scenarios can be supported by Sentiment analysis?
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A
Analyzing customer feedback and surveys
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B
Analyzing employee sentiments
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C
All of the listed options
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D
Analyzing emails and other unstructured text
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E
Analyzing social media
Reveal correct answer
Correct answer: C
Explanation
Sentiment analysis supports customer feedback and surveys, social media, employee sentiment, email, and other unstructured text.
AI Builder Sentiment analysis provides insight into the sentiment of the text that it analyzes. Being fully integrated with Power Platform allows you to automate a wide range of scenarios that you might be otherwise performing manually.
Sentiment Analysis has many possible applications for your business, including:
Analyze the sentiment of your brand by using data from social media and trigger an alert for negative customer entries.
Send an automatic response to negative customer feedback from surveys.
Analyze trends on user sentiment for each product, geography, customer representative, and so on.
Check the sentiment of your email before sending it to an important customer.
Analyze social media perception
With AI Builder Sentiment analysis, you can analyze social media perception of your brand or product.
Your customers use social media such as Twitter, Facebook, and others to voice their opinions about your brand, product, issues, and so on. Considering that new customers check such opinions before deciding to engage with your company, it's important for all companies to maintain a positive brand perception.
Analyze email sentiment
Frequently, when communicating with customers, you want to maintain a positive or neutral voice in emails. Sentiment analysis could confirm if your email has been written in the sentiment that you intended.
Analyze employee morale and workplace health
Employee morale and workplace health are important signals about the well-being of a company. Sentiment analysis can be used to identify employee satisfaction by analyzing employees' feedback.
A. Analyzing customer feedback and surveys can be supported by sentiment analysis as it helps Daily Bugle understand the sentiment of customers towards their products or services. This information can be used to improve customer satisfaction and make data-driven decisions to enhance the overall customer experience.
B. Analyzing employee sentiments through sentiment analysis can help Daily Bugle gauge the morale, satisfaction, and engagement levels of their employees. This information can be used to identify areas of improvement, address concerns, and create a positive work environment that fosters productivity and employee retention.
C. Sentiment analysis can be used to support all of the listed options, including analyzing customer feedback and surveys, analyzing social media, analyzing emails and other unstructured text, and analyzing employee sentiments. It can help Daily Bugle understand the sentiment behind the data and make informed decisions based on the insights gained from the analysis.
D. Analyzing emails and other unstructured text using sentiment analysis can help Daily Bugle extract valuable insights from the vast amount of unstructured data they receive. By understanding the sentiment behind the text, the organization can prioritize and address important issues, improve communication, and enhance overall efficiency.
E. Sentiment analysis can be used to analyze social media data to understand public opinion, trends, and sentiments related to Daily Bugle's news reporting. This can help the organization gauge the impact of their content, identify potential issues, and engage with their audience more effectively.
Discussion
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