Predictive Intelligence · Free Practice Question Medium
Question 2
In ServiceNow, Predictive Intelligence will determine how to: Select 3 Answers from the below options.
- A Create new tickets
- B Categorise
- C Discover hidden patterns
- D Recommend actions and content
Reveal correct answers
Correct answers: B, C, D
Explanation
In ServiceNow, Predictive Intelligence will determine how to categorise, recommend actions and content, and discover hidden patterns. PI analyses thousands of historical records (i.e., incidents, cases, requests) and applies the correct categorisation, priority, and routing information. It suggests relevant tasks and content to agents working on tickets. And, it continuously segments and groups similar items so you can identify and highlight areas of improvement. Predictive Intelligence will not determine how to create new tickets.Discussion
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