Microsoft Certified Power Platform Fundamentals · Free Practice Question Medium
Question 33
Shatto Milk Company delivers milk products to its customers in the US. The company develops a chatbot application to provide a self-service ordering experience to users.
The chatbot must meet the following requirement:
Display options to users of the various kinds of milk product categories that they can order.
Which Power Virtual Agents component would you use?
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A
Escalate topic
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B
Message node
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C
Question node
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D
Call an action node
Reveal correct answer
Correct answer: C
Explanation
The Ask a question node enables the bot to ask a question and get a response. To receive predetermined responses, use the Identify field to select an option for the user’s response.
So, the question node display options to users of the various kinds of milk product categories that they can order.
Option Question node is the correct answer.
Reference Link: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics#ask-a-question
Using the Escalate topic, the bot escalates the conversations to a live agent if unable to determine the user’s intent. Option A is incorrect.
Reference Link: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#implicit-triggers
Show a message node displays a response from the bot to the user. Option B is incorrect.
Reference Link: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics#show-a-message
A bot can use the Call an action node to call backend systems for performing specific actions. Option D is incorrect.
Reference Link: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics#call-an-action
Discussion
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