Associate Cloud Workspace Administrator · Free Practice Question Medium
Question 34
Several users are reporting that they can’t access their Google Drive files via the Google Drive mobile app. They can log in, but the files simply won't load. The Google Workspace dashboard indicates no issues with Google Drive services. What is the most effective first step to take to resolve this issue?
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A
Clear Google Drive app cache and data on affected devices.
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B
Advise all users to restart their mobile devices.
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C
Instruct users to log out and log back in to their Google Drive accounts on mobile devices.
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D
Check for any mobile restrictions placed on Google Drive in the Google Workspace Admin console.
Reveal correct answer
Correct answer: D
A. Clearing Google Drive app cache and data on affected devices can sometimes resolve app-related issues, but it is not the most effective first step for resolving access issues that may be caused by configuration or policy settings on the Google Workspace Admin console.
B. Advising all users to restart their mobile devices may help in some cases, but it is not the most effective first step as the issue may be related to specific settings or restrictions on the Google Drive service rather than device-related issues.
C. Instructing users to log out and log back in to their Google Drive accounts on mobile devices may help refresh the connection, but it is not the most effective first step as the issue may be related to broader settings or restrictions that need to be addressed at the admin level.
D. Checking for any mobile restrictions placed on Google Drive in the Google Workspace Admin console is the most effective first step because it allows the administrator to quickly identify and resolve any policy or configuration issues that may be causing the access problem for users on the mobile app.
Discussion
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