Associate Cloud Workspace Administrator · Free Practice Question Medium
Question 12
A user complains that they occasionally don't receive emails from a certain external domain, even though the sender claims the emails were sent successfully. What should be your first step in troubleshooting this issue?
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A
Inspect the organization's SPF, DKIM, and DMARC settings.
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B
Clear the user's browser cache and cookies.
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C
Reset the user's Gmail settings to default.
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D
Ask the user to check their Spam folder.
Reveal correct answer
Correct answer: A
A. Inspecting the organization's SPF, DKIM, and DMARC settings is the correct first step in troubleshooting email delivery issues. These settings help prevent email spoofing and ensure that emails are delivered securely. By checking these settings, you can determine if the emails from the external domain are being blocked or marked as spam due to authentication issues.
B. Clearing the user's browser cache and cookies is not relevant to troubleshooting email delivery issues. This action may help resolve browser-related issues but will not address the underlying problem of emails not being received from a specific external domain. Inspecting email authentication settings is a more appropriate step in this scenario.
C. Resetting the user's Gmail settings to default is unlikely to resolve the issue of not receiving emails from a specific external domain. This step is more related to individual user preferences and configurations rather than addressing potential email delivery issues caused by authentication settings.
D. Asking the user to check their Spam folder is not the most effective first step in troubleshooting this issue. While it is possible that the emails are being marked as spam, checking the organization's email authentication settings should be prioritized to address potential delivery issues at the source.
Discussion
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