Certified Associate In Project Management CAPM · Free Practice Question Medium
Question 23
You are the project manager for your company. Your current project is to implement a new client-server–based ordering system sales department. Tom is the sales manager and has a specific application in mind for the solution. Robert, the CEO, wants the latest technology from a specific vendor or nothing at all. Tom disagrees with Robert and demands the technology he has selected be installed as part of your project since it is a sales solution and he is the sales manager. What should you do?
- A Confront the problem by finding the best solution for the business need.
- B Go with Tom’s choice because he is the sales manager.
- C Go with Robert’s decision because he is the CEO of the organization.
- D Find a compromise of the two solutions and implement this as part of the project.
Reveal correct answer
Correct answer: A
Explanation
The project manager should confront the problem to find a win-win solution for the customer. 2 is incorrect because Tom’s decision may not be the best solution for the project. 3 is incorrect because Robert’s decision, even as the CEO, may not be the best solution for the project either. 4 is also incorrect. Compromise requires both parties to give up something, which is considered a lose-lose solution.Discussion
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