ITIL 4 Foundation · Free Practice Question Hard
Question 21
Your company's web server is currently experiencing a denial of service attack which is preventing external users from accessing the company's e-commerce store. In order to stop the attack, the information security team needs to add an IP block to the firewall's access control list. Normally, any changes to the firewall's access control list must be approved through change management first. Which type of change should be initiated by the information security team?
- A Standard
- B Normal
- C Emergency
- D Critical
Reveal correct answer
Correct answer: C
Explanation
An emergency change is change that must be implemented as soon as possible to resolve an incident or security issue. (Note: Critical is not a type of change in ITIL 4.)Discussion
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