ITIL 4 Foundation · Free Practice Question Easy
Question 20
Which of these are a key focus of the ‘organization and people’ dimension?
- A Security and compliance
- B Activities that transform inputs into outputs
- C Roles and responsibilities
- D Contracts and agreements
Reveal correct answer
Correct answer: C
Explanation
The 'organization and people' dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.Discussion
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