Google It Support Professional Certificate · Free Practice Question Easy
Question 6
Which of the following is the most effective way to improve the customer experience when providing IT support?
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A
Resolve issues quickly and efficiently.
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B
Be polite and respectful.
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C
Keep customers informed of the status of their issues.
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D
All of the above
Reveal correct answer
Correct answer: D
Explanation
Resolving issues quickly and efficiently helps to minimize the disruption to the customer's work.
Being polite and respectful helps to create a positive atmosphere and makes the customer feel valued.
Keeping customers informed of the status of their issues helps to reduce anxiety and frustration.
Discussion
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